Keep Critical TechnologyPerforming.
BVM supports, operates and continuously improves enterprise applications, platforms, cloud environments and digital services.
MANAGED SERVICE CAPABILITIESManaged ServiceCapabilities
Application Managed Services
Maintain and optimize business-critical applications across their lifecycle.
Enterprise Platform Support
Support configurations, workflows, integrations and platform enhancements.
Cloud & Infrastructure Operations
Operate cloud and infrastructure environments for availability, performance and resilience.
Platform Administration
Manage users, configurations, governance and platform operations.
L1 / L2 / L3 Support
Provide structured functional and technical support across multiple support levels.
Continuous Improvement & Optimization
Improve performance, user adoption and value over time.
MORE THAN SUPPORTOperate. Optimize.Improve.
BVM managed services are designed not only to resolve incidents, but to help technology environments become more stable, efficient and valuable over time.
Availability
Keep critical applications and platforms running.
Performance
Identify recurring issues and improve technical performance.
Optimization
Improve configurations, workflows and integrations.
Evolution
Support enhancement, adoption and continuous improvement.
SUPPORT MODELSupport Model
L1
User support and request handling
L2
Functional and application support
L3
Technical, engineering and integration support
Continuous Improvement
Enhancement and optimization backlog
ENGAGEMENT OPTIONSEngagement Options
Application Support
Platform Support
Cloud Operations
Managed Service Team
Dedicated Support Pod
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